FAQ

FAQs

FREQUENTLY ASKED QUESTIONS

Currently we do not ship but we do deliver locally in the southern Florida area.

While our cookies are baked fresh throughout the day and often are warm when packed for delivery, we cannot guarantee that they will arrive warm or hot. Unfortunately, traffic, weather, and unexpected delivery location challenges inhibit our ability to specify a delivery time.

You can always warm individual cookies to your liking by following these instructions:

Microwave an individual cookie for up to 10 seconds; OR
place it in a pre-heated toaster oven (300°) for 1 to 1 ½ minutes.

Product Care

FRESHNESS

Our cookies, cakes and cupcakes are baked fresh to order and made without preservatives, so they are best enjoyed when received. All items will stay fresh for up to 7 days, wrapped and unrefrigerated.

Please do NOT refrigerate. Refrigeration causes baked goods to dry out.

STORING AND PACKAGING

IF you have not devoured your desserts within 2 days, we suggest that you freeze them and enjoy them individually, defrosting what you desire on any given day.

To preserve freshness, we recommend placing your cellophane-wrapped sweets inside of a resealable plastic bag or airtight container then freezing. If they are no longer in their original packaging, we recommend wrapping each item individually in plastic wrap before placing inside of a re-sealable plastic bag or airtight container.

To restore the texture, leave them out at room temperature until defrosted. If you prefer them warm, you can either place them in a microwave for 10-seconds or preheat a toaster oven or conventional oven to 300˚ and warm for one minute, or to your personal preference.

Is there a minimum I must order?

For pick-up at the bakery= 1 dozen
For Hand-Delivery= 1 dozen

Ordering

SHOPPING CART

When shopping at sweetsbyspado.com, products you select will remain in your shopping cart until they are either purchased or removed. Your cart is always accessible to you while you continue to shop by selecting the shopping cart icon, located on the upper right portion of your screen. Once in the shopping cart, the following options are available:

Adjust the quantity of items
Receive an estimate of hand delivery or shipping charges
Leave the cart to continue shopping while retaining information already entered in your cart.
Begin the checkout process

CHECKOUT AND PAYMENT

After reviewing your purchase(s), please select the “proceed to checkout” button on the upper right portion of your screen. If you have already logged into your account, you will begin the payment process, beginning with being able to quickly confirm billing information and view your history of prior orders.

If you are not logged into your account, you may log in on the following page with your email address and password. If you have not yet created an account prior to checking out, you will be given the option to either checkout as a guest or register. When you register, you will be able to save your billing address and multiple shipping addresses, review prior orders and track orders in process.

GIFT CARD REDEMPTION

If you purchased an eGift card or received one as a gift, please enter the gift card number when checking out; this will be in lieu of credit card information. You will be able to manage your eGift balance online and redeem for products at any time. Cards cannot be redeemed for cash.

PAYMENT OPTIONS

We currently accept Visa, MasterCard, American Express, Apple Pay or PayPal. You can also pay with your eGift card.

ORDER CONFIRMATION EMAILS

After placing and purchasing your order, you will receive an email confirmation with the details. If you do not receive an email shortly after placing your order, please contact us. It is possible your order was not properly finalized and did not go through.

CHANGING OR CANCELLING YOUR ORDER

Once your online order has been placed and confirmed, our system will not allow you to cancel or make any changes to your order. If you need to make changes to an order after it has been placed, but before it has shipped, please call us at 555.555.5555, and it will be our pleasure to assist you.

If your order is out for delivery, you will not be able to cancel your order. If it is in transit and you need to change the delivery or shipping address, we will do our best to accommodate your needs.

For reasons of food safety and perishability, we do not accept returns or exchanges on any food items.

This privacy policy describes the collection of information by Sweets by Spado, LLC. (“Sweets by Spado,” “we,” or “us”) from users of our Web site at sweetsbyspado.com, and any other websites owned or operated by Sweets by Spado on which this Privacy Policy is displayed (each, a “Website,” and collectively, the “Websites”), and users of the various services we provide on the Websites (the “Services”), as well as our use and disclosure of that information. By using any of our Websites or our Services, you consent to the collection and use of information in accordance with this policy.

PERSONAL INFORMATION

“Personal information,” as used in this policy, is information that specifically identifies a person, such as a person’s name, address, telephone number, or e-mail address. Personal information also includes information about a person’s activities, such as information about his or her activity on our Website or our Services, and demographic information, such as date of birth, gender, geographic area, and preferences, when any of this information is linked to personal information that identifies that person.

Personal information does not include “aggregate” or other non-personally identifiable information. Aggregate information is information that we collect about a group or category of products, services, or users that is not personally identifiable or from which individual identities are removed. We may use and disclose aggregate information, and other non-personally identifiable information, for various purposes.

PASSIVE INFORMATION COLLECTION

When you visit our Website or use our Services, some information is automatically collected, such as your computer’s IP address, browser type, system type, the content and pages that you access on the Website or Service, “referring URL” (i.e., the page from which you navigated to the Website), the pages from which you navigate to and from the Website or Service, and the time you spend on the Website or the Service.

We collect this information passively using technologies such as standard server logs, cookies, and clear GIFs (also known as “Web beacons”). We use passively-collected information to administer, operate, and improve our Websites, our Services, and our other services and systems, and to provide services and content that are tailored to you. If we link or associate any information gathered through passive means with personal information, we treat the combined information as personal information under this policy. Otherwise, we use information collected by passive means in non-personally identifiable form only.

Also, please be aware that third parties may set cookies on your hard drive or use other means of passively collecting information about your use of their services or content. We do not have access to, or control over, these third-party means of passive data collection.

COLLECTION OF VOLUNTARILY PROVIDED INFORMATION

We may offer various ways for you to provide personal information to us voluntarily on our Websites or our Services. For example, we may offer account registration, the ability to create and maintain user profiles, and the ability to post or share photographs, videos, and other content with other users of our Websites and our Services. We also collect personal information when you request information about our services, request help or support, or otherwise communicate with us using contact forms or other methods for contacting us on our Websites or our Services. We may collect personal information such as name, e-mail address, city, state, country, other demographic information, interests and preferences, and personally identifying photographs and videos in these manners.

INFORMATION FROM OTHER SOURCES

We may receive information about you, including personal information, from third parties, and may combine this information with other information we maintain about you. If we do so, this policy governs any combined information that we maintain in personally identifiable format.

USE OF PERSONAL INFORMATION

We use personal information to provide services and information that you request; to enhance, improve, operate, and maintain our Website, our Services, and our other systems and resources; to prevent fraudulent use of our Website and our Services; to tailor your user experience; to maintain a record of our dealings with you, and for other administrative purposes.

We may also use personal information you provide to contact you regarding our products, services, and offers that we believe you may find of interest.

DISCLOSURE OF INFORMATION

We are not in the business of selling personal information about our users to third parties. We may disclose information about our users, including personal information, to third-party service providers (e.g., data storage and processing providers), that assist us in our work. We limit the personal information provided to these service providers to that which is reasonably necessary for them to perform their work for us.

We may also disclose information about our users, including personal information, if we believe that doing so is legally required or is in our interest to protect our property or other legal rights (including, but not limited to, enforcement of our agreements), or the rights or property of others.

As described below in the “Personal Information Available to Third Parties” section, personal information that you post or transmit to publicly-accessible areas of the Website or our Services, or to third-party services (each, a “Submission”) may be available to third parties.

In addition, information about our users, including personal information, may be disclosed as part of any merger, acquisition, debt financing, sale of company assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership, in which personal information could be transferred to third parties as one of our business assets.